Course curriculum

  • 1

    Chapter 1 - Purpose of the Program

    • Why Does Confluence Cash Exist?

    • What is Confluence Cash Slideshow

    • Narration

    • Confluence Cash Program Quiz
  • 2

    Chapter 2 - Understanding the Reward Structure

    • Understanding the Rewards Structure

    • Narration

    • Understanding Reward Structure Slideshow

    • Understanding Reward Structure Quiz
  • 3

    Chapter 3 - When and how to introduce Confluence Cash

    • When to Introduce Confluence Cash

    • Narration

    • When to Introduce Slideshow

    • Introduce Confluence Cash Quiz
  • 4

    Chapter 4 - Ask About the Whole Customer

    • Ask about the Whole Customer

    • Narration

    • Ask about the Whole Customer Slideshow

    • Ask about the Whole Customer
  • 5

    Chapter 5 - Customer Types and Conversation Pathways

    • Customer Types and Conversation Pathways Video

    • Customer Types and Conversation Pathways Slideshow

    • Narration

    • Customer Types and Conversation Patterns
  • 6

    Chapter 6 - Product Category Education

    • Produce Category Video

    • Narration

    • Product Category Education Slideshow

    • Product Category Education
  • 7

    Chapter 7 - Discounts and Promotions

    • Discounts and Promotions Video

    • Discounts and Promotions Slideshow

    • Narration

    • Discounts and Promotions Quiz
  • 8

    Chapter 8 - Transaction and Stacking Rules

    • Transaction and Stacking Rules Video

    • Narration

    • Transaction and Stacking Rules Slideshow

    • Transaction and Stacking Quiz
  • 9

    Chapter 9 - Staff Execution

    • Staff Execution Video

    • Narration

    • Staff Execution Slideshow

    • Staff Execution Quiz